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Help With My Order

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Change my Shipping Address

To ensure the fastest possible delivery, all orders are prepared for processing and shipment immediately after they are submitted. This allows us to get your kit on its way as quickly as possible, so you can start creating without delay. Because of this, we’re unable to accept order cancellations or modifications once an order has been placed. This includes changes to items, quantities, shipping details, or cancelling part or all of an order. If incorrect shipping information was provided at the time of check out, you will not be eligible for a replacement or a refund. However, if you purchased the Shipping Insurance, we will issue a replacement order for you free of charge. We’re here to help! If you still need assistance after checking our Help Center articles, the best way to reach us is through our contact form. Need More Help? For the quickest response, please use our contact form: 👉 https://tobioskits.com/pages/contact This allows us to route your request to the right team and respond as efficiently as possible. 📧 Email Support You can also reach us by email at: info@tobioshop.com Please include your order number (if applicable) and a brief description of your issue to help us assist you faster.

Last updated on Dec 20, 2025

Cancel or Modify My Order

To ensure the fastest possible delivery, all orders are prepared for processing and shipment immediately after they are submitted. Please fill in our contact form here, and one of our dedicated agents will investigate your request. Please be aware that our orders are processed swiftly at our fulfilment centre, so we may have limited flexibility, but we'll certainly do our utmost to assist you.

Last updated on Dec 23, 2025

Did Not Receive Order Confirmation

If you recently placed an order and didn’t see a confirmation email, don’t worry — this is usually easy to resolve. First, check all email inboxes you may have used Please double-check: - The email address you normally use for online orders - Any alternate email addresses you may have entered at checkout (work, personal, Apple ID, etc.) Sometimes customers accidentally use a different email than expected. Check your spam, junk, or promotions folder Order confirmation emails are sometimes filtered automatically. Please check: - Spam / Junk - Promotions (especially for Gmail users) - Any email filters or rules you may have set up Searching your inbox for “Tobios” or “Tobios Kits” can also help. Still can’t find it? 👉 Contact us here: https://tobioskits.com/pages/contact Please include: - Your full name - The email address you believe you used - The date you placed your order This helps us locate your order quickly.

Last updated on Dec 20, 2025

What’s Included in Each Kit, Bundle & Offer

We know it’s not always easy to keep track of what’s included — especially when we offer different kits, bundles, and special deals that look similar at first glance. To make things easier, we’ve put all this information together in one place so you can quickly check what comes with each product and avoid any confusion before or after your order arrives. This article explains exactly what is included in each Tobio’s kit, bundle, and offer. Tobio’s Watercolor Kit Includes: - 12 watercolor paints - 1 wooden palette - 1 blank cotton paper sketchbook - 1 art clip - 1 wristband - 1 waterbrush - 1 watercolor guide (digital) ❗ The sketchbook included in the Watercolor Kit is fully blank and does not contain pre-sketched illustrations. 2 × Watercolor Kit Special Offer (2 Sets + 4 Extra Waterbrushes) Includes: - 2 complete Tobio’s Watercolor Kits - 1 x 4 extra bonus waterbrushes Paint Set Includes: - 50 watercolor pan paints - 1 waterbrush - 1 premium flat brush (size #8) - 1 artist sponge - 1 watercolor guide (digital) Watercolor Workbooks (Beginner, Cozy Autumn, Winter Wonder, New Year) Includes: - 60 pages total - 30 pre-sketched illustrations - 30 blank pages ❗ Workbooks are not included in the standard Watercolor Kit unless part of a specific bundle. Winter Wonder Bundle Includes: - Tobio’s Watercolor Kit - Winter Wonder Workbook - 12 Christmas Paints Digital Watercolor Guide - This is a digital resource, not a physical booklet - Accessed by scanning the QR code included inside your set Important Notes About Packaging - Some items may be packed together - Smaller items may be placed inside the shipping bag rather than inside the main box - Please check all packaging materials before discarding anything Still Unsure? Check: Common Item Questions & Easy-to-Miss Details

Last updated on Dec 20, 2025

Cancel my Tobio's Academy Subscription

We’re sorry to see you go 💛 If you need to cancel your Tobio’s Academy subscription, you can do it anytime directly from your subscription portal. Just follow the steps below. How to cancel your subscription Option 1: Manage your subscription from your original email When you first subscribed, you received an email titled “Your new subscription!” In that email, you’ll find a “Manage Subscription” button. 1. Open the email titled “Your new subscription!” 2. Click the Manage Subscription button 3. You’ll be taken directly to your subscription portal, where you can cancel your subscription Option 2: Access your subscription portal anytime If you can’t find the original email, you can still access your subscription portal at any time: 1. Access your subscription portal Visit the Subscription Portal page and enter the email address you used at checkout. You’ll receive a separate email with a secure link to your personal subscription portal. 2. Open the link from your email Click the secure link in the email. This will take you directly to your subscription portal, no password required. 3. Cancel your subscription Once inside the portal, you can cancel your subscription by clicking on the Cancel subscription button on the right-side menu (desktop) or scrolling down (mobile). Follow the on-screen steps to confirm. That’s it, your subscription will be canceled. What happens after I cancel? - You’ll continue to have access to Tobio’s Academy until the end of your current billing period. - You won’t be charged again after cancellation. - No further action is needed on your side. Didn’t receive the portal link? If you don’t see the email: - Check your spam or promotions folder - Make sure you entered the same email used for your purchase Still can’t find it? We’re happy to help. Need help or have questions? If you’re running into any issues, or if there’s anything we can help you with before you go, feel free to reach out to our support team at info@tobioshop.com. We’re always here for you ✨

Last updated on Jan 13, 2026