Help With My Order

Can I Change my Shipping Address? Cancel or Modify My Order I received a damaged or defective product. What now? Did Not Receive Order Confirmation What’s Included in Each Kit, Bundle & Offer Cancel my Tobio’s Academy Subscription Painting Academy: Everything You Need to Know I cancelled my subscription and was still charged. What should I do? Why was I charged a monthly fee after my order? What is Shipping Insurance? I ordered more than one kit. Why does my order show one line, and how many kits will I get? How do I get the free water brushes, and what if they're missing from my order? I accidentally ordered twice. What should I do? I think I was charged twice I got an order email or a package I didn't order An add-on I didn't want was added to my order. Can I remove it? How do I know my subscription is cancelled? Can I send my order as a gift? How do I place an order, and which kit should I choose? How do I find my order number? If I buy more than one kit, do add-ons come with each kit? What is this charge on my statement? How do I update the email, phone number or name on my order? I didn't receive my Painting Academy (Skool) invitation My billing address is wrong. Can you change it? Can I combine two orders into one shipment? I received the blank sketchbook. How can I get the pre-sketched workbook now? I ordered several kits and they all came with blank sketchbooks I gave a kit as a gift and it came with a blank sketchbook How do I order the kit with the pre-sketched workbook? How can I check if my order includes the Beginner Workbook? I ordered during the Buy 1 Get 1 offer, but my order shows one kit Apple Pay or Google Pay used the wrong address. Can you fix it? Can you ship my order to my billing address instead? Did my address change go through? I used the wrong card. Can I change the payment method on my order? I ordered the wrong kit. Can I swap it? My order won't arrive in time for my event. Can I cancel? I asked to cancel, but my order shipped anyway. What now? I can't find a button to edit or cancel my order. How do I do it? Can I cancel the Painting Academy before my free trial ends? Will I lose access to the Painting Academy if I cancel? Can I rejoin later? The subscription portal says "No subscriptions found". What should I do? How do I log in to the Painting Academy on Skool? Skool is asking me to pay. What should I do? Is the Painting Academy a physical product? I only received a workbook, not the full Watercolor Kit Is my kit a one-time purchase or a subscription? I chose the wrong country at checkout. Can you fix it? Can I cancel just one item and keep the rest of my order? What does "fulfilled" or "processing" mean on my order? Can I add Shipping Insurance after I've placed my order? Does Shipping Insurance cover damaged items? Can I get a refund for the Painting Academy? Why would Tobio's cancel or decline my order? When is my order confirmed? How do I get a receipt or invoice for my order? What is the Mini Watercolor Kit + 30 Days To Your Masterpiece Challenge? What's in a seasonal bundle, like Winter Wonderland or Love in Color? Can I cancel my order? How can I remove an add-on I didn't want?