If you'd like to cancel your order or request a change, please contact our support team as soon as possible.
Order cancellations and changes are handled by our team and depend on your order's processing status. Please note that not all changes are possible once an order has been placed.
How to request a cancellation or change
Please contact our support team with:
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Your order number.
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Whether you'd like to cancel your entire order or request a specific change.
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Details of the requested change, if applicable.
If you're requesting a shipping address correction, please provide the complete new address, including your full name, street address, apartment or unit number (if applicable), city, postal code, country, and contact phone number.
Contact us here:
https://tobioskits.com/pages/contact
What happens next?
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Cancellation requests: Our team will review your order status and confirm whether cancellation is still possible. Cancellations are not guaranteed, even if an order hasn't been marked as fulfilled.
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Order changes: Our team will review your request and advise whether the specific change is supported and can still be completed. Manual kit swaps, bundle substitutions, or quantity changes should not be assumed to be available.
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Address changes: Shipping address updates may be possible before processing or shipment, but they cannot be guaranteed.
What if my order has already shipped?
Once your order has shipped, cancellation or modification may no longer be possible.
If you no longer want the order, you may request a return after delivery, subject to our Return Policy.
Return Center:
https://tobioskits.com/apps/parcelpanel-returns/
What happens if my cancellation is approved?
If your order is successfully canceled, any applicable refund will be issued to the original payment method used for the purchase.
Please allow additional time for your bank or payment provider to process the refund.
Important to remember
Submitting a cancellation or change request does not mean it has been approved or completed.
Please wait for confirmation from our support team before assuming your order has been canceled or modified.
We prepare orders quickly, so we recommend contacting us as soon as you notice an issue.