We're sorry for the confusion! If you requested cancellation but your order shipped anyway, the next steps depend on whether your cancellation was confirmed before shipment.
We prepare orders quickly, so cancellation requests cannot always be completed once warehouse processing has started.
What happens if my cancellation wasn't confirmed?
If your order was already processing when you requested cancellation, it may have shipped before our team could stop it.
You can track your order here:
https://tobioskits.com/apps/parcelpanel
Once your order arrives, you may request a return under our standard Return Policy.
To qualify for a change-of-mind return:
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Submit your return request within 60 days of the original purchase date.
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Items must be unused and in their original condition.
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All original packaging, components, and identification stickers must be included.
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Bundles must be returned in full.
You can submit your return request here:
https://tobioskits.com/apps/parcelpanel-returns/
For standard change-of-mind returns, customers are responsible for return shipping costs.
What if my cancellation was already confirmed?
If you received confirmation that your order was successfully canceled but later received a shipping notification, please contact our support team.
Provide:
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Your order number.
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The date you received the cancellation confirmation.
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A screenshot or copy of the cancellation confirmation, if available.
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The shipping notification or tracking information.
Our team will investigate the discrepancy and provide further instructions.
Please do not return the package until our team confirms the appropriate next steps.
What if I requested cancellation before my order shipped?
If you submitted your cancellation request before receiving a shipping notification, but the order still shipped, please contact us with your order number and the date of your request.
Our team can review the cancellation and shipment timeline.
Please note that submitting a cancellation request does not automatically stop order processing.
How will my refund be processed?
For eligible, approved returns, refunds are issued to the original payment method after the return has been received and reviewed.
If your cancellation was confirmed before shipment, our team will review the situation and advise you on the appropriate refund or return arrangements.
Contact us: https://tobioskits.com/pages/contact