Shipping Insurance is offered at checkout. It's switched on in your cart by default, and you can choose to keep it or turn it off before you check out.
I already placed my order without it. What can I do?
If your order hasn't been fulfilled yet, please contact us as soon as possible and our team will check what's possible for your order:
https://tobioskits.com/pages/contact
Please include:
- Your order number.
- A note that you'd like to add Shipping Insurance.
What if my order has already been fulfilled?
Once an order has been fulfilled, it can no longer be modified, so changes like this generally aren't possible at that point.
What does Shipping Insurance cover?
Shipping Insurance guarantees replacement if your order is confirmed lost or stolen under any circumstances. If you decline Shipping Insurance, we cannot guarantee replacement for lost or stolen orders. See our article "What is Shipping Insurance?"
Good to know
- Shipping Insurance doesn't change the rule for incorrect shipping details: if incorrect shipping information was provided at checkout, the order isn't eligible for a replacement or refund.
- Damaged, defective or incorrect items are handled through our Return Center, whether or not you added Shipping Insurance:
https://tobioskits.com/apps/parcelpanel-returns/
You can read the full details in our Shipping Policy.