Please contact us before your order ships. Our team will check whether the country can be changed. If the country cannot be changed, our team will check whether cancellation is still possible. If the order is successfully canceled, you can place a new order using the correct country.
What to send us
Use our contact form: https://tobioskits.com/pages/contact
- your order number
- your full correct address, including the country and a phone number
If we cancel it
- Wait for our email confirming the cancellation, so you don't end up with two orders.
- Place a new order and choose the right country at checkout: https://tobioskits.com/collections/watercolor-kits
- Once your cancellation and refund are approved, we'll process the refund to your original payment method within 2–3 business days. Your bank may take an additional 5–7 business days to reflect the funds.
Prices, shipping and tax can differ between countries, so your new total may be different.
Already shipped?
Once an order has shipped, we generally cannot change the destination country. You may contact your local carrier to ask whether any delivery options are available.
Orders shipped to an incorrect address provided at checkout are generally not eligible for a replacement or refund under our Shipping Policy.
If you need assistance, please contact us with your order number so our team can review your situation.