Cancel my Tobio’s Academy Subscription

We’re sorry to see you go 💛
If you need to cancel your Tobio’s Academy subscription, you can do it anytime directly from your subscription portal. Just follow the steps below.

How to cancel your subscription#

Option 1: Manage your subscription from your original email#

When you first subscribed, you received an email titled “Your new subscription!”
In that email, you’ll find a “Manage Subscription” button.

1. Open the email titled “Your new subscription!”

2. Click the Manage Subscription button

3. You’ll be taken directly to your subscription portal, where you can cancel your subscription

   

Option 2: Access your subscription portal anytime#

If you can’t find the original email, you can still access your subscription portal at any time:

1. Access your subscription portal
   Visit the Subscription Portal page and enter the email address you used at checkout. You’ll receive a separate email with a secure link to your personal subscription portal.

   

2. Open the link from your email
   Click the secure link in the email. This will take you directly to your subscription portal, no password required.

   

3. Cancel your subscription
   Once inside the portal, you can cancel your subscription by clicking on the Cancel subscription button on the right-side menu (desktop) or scrolling down (mobile).
   Follow the on-screen steps to confirm.

That’s it, your subscription will be canceled.

What happens after I cancel?#

• Your subscription will be cancelled, and you won't be charged again.

• You'll continue to have access to Tobio's Academy until the end of your current billing period.

• Charges already made are generally non-refundable.

• No further action is needed once your cancellation is confirmed.

Having trouble accessing your subscription portal?#

If the portal isn't loading or you haven't received your secure login link, try the following:

1. Refresh the page or try a different browser or device.
2. Open the subscription portal directly: https://tobioskits.com/apps/subscriptions/#/subscriptions/list
3. Enter the same email address you used at checkout.
4. Check your spam, junk, or promotions folder for the secure login email.

Still having trouble? Contact us at info@tobioshop.com, and our team will help you.

Tried to cancel but were still charged?#

If you previously attempted to cancel your subscription but continued to receive charges, please email us at info@tobioshop.com with:

• The email address associated with your subscription.
• The date you first attempted to cancel.
• A screenshot of any error message you received, if available.

Our team will review your request. Once we verify your earlier cancellation attempt, we'll cancel your subscription and refund any charges made after that attempt.

Please note that charges made before your first verified cancellation attempt are generally non-refundable.

If you have any other questions about your subscription, we're always happy to help! 💙