Add-ons like extra brushes or a workbook, and the special offer that pops up right after checkout, are only added when you select them. If something ended up on your order that you didn't want, we're happy to help.
If your order hasn't been fulfilled yet
Contact us as soon as possible with your order number and the item you'd like removed: https://tobioskits.com/pages/contact
Our team will review your request and confirm before your order is fulfilled. If the item is removed, we'll refund it to your original payment method. We can't guarantee a change once warehouse processing has started.
If your order has already been fulfilled
It can't be changed anymore. Once it arrives, you can submit a return request through our Return Center, subject to our Return Policy: https://tobioskits.com/apps/parcelpanel-returns/
Refunds are issued within 2 to 3 business days, and your bank may take another 5 to 7 business days to show it.