If your subscription portal displays "No subscriptions found," it may mean you're using a different email address from the one associated with your subscription.
However, this message doesn't necessarily mean you have no active subscriptions.
What to check
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Find your confirmation email. Check which email address was used when you placed your order or signed up for Painting Academy.
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Try the correct email address. Open our subscription management portal and enter the email associated with your purchase:
https://tobioskits.com/apps/subscriptions/#/subscriptions/list
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Check other email addresses. If you've used multiple email addresses when shopping with Tobio's, try the ones that may be associated with your subscription.
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Review multiple purchases. If you've placed orders using different email addresses, check each relevant account separately.
What if I purchased a kit or a one-time Academy option?
Some Tobio's purchases are one-time payments and do not involve recurring subscriptions.
If you purchased a one-time product or Academy option, there may be no subscription associated with that purchase.
However, if you're unsure whether your purchase includes recurring billing, please contact our support team to verify your subscription status.
What if my subscription still doesn't appear?
If you've tried the correct email address and still see "No subscriptions found," please contact us at:
Include:
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Your order number, if available.
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The email address associated with your purchase.
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A screenshot of the "No subscriptions found" message.
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A brief description of the issue.
Our support team will review your account and help determine whether an active subscription exists.
What if I'm trying to cancel my subscription?
If you want to cancel but cannot find your subscription in the portal, please contact our support team as soon as possible.
Clearly mention that you're requesting cancellation and cannot access your subscription.
Our team will help review your subscription status and assist with the cancellation process.
Please note that seeing "No subscriptions found" does not confirm that a subscription has been canceled.
Contact us: https://tobioskits.com/pages/contact