If you recently placed an order and didn’t see a confirmation email, don’t worry — this is usually easy to resolve.
First, check all email inboxes you may have used
Please double-check:
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The email address you normally use for online orders
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Any alternate email addresses you may have entered at checkout (work, personal, Apple ID, etc.)
Sometimes customers accidentally use a different email than expected.
Check your spam, junk, or promotions folder
Order confirmation emails are sometimes filtered automatically.
Please check:
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Spam / Junk
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Promotions (especially for Gmail users)
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Any email filters or rules you may have set up
Searching your inbox for “Tobios” or “Tobios Kits” can also help.
Still can’t find it?
👉 Contact us here:
https://tobioskits.com/pages/contact
Please include:
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Your full name
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The email address you believe you used
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The date you placed your order
This helps us locate your order quickly.