If you've requested a shipping address change, our support team will review your request and let you know whether the update was successful.
Please note that submitting an address-change request does not automatically mean your shipping address has been updated.
How can I confirm my address was changed?
Check your email for a response from Tobio's confirming that your shipping address was successfully updated.
Please review the address included in the confirmation, if provided, to make sure all details are correct.
Your original order confirmation email may still display the shipping address entered during checkout, even if a later change was successfully made.
Haven't received a response yet?
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Check your inbox, spam, junk, and promotions folders for an email from Tobio's.
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Make sure your original request included your order number and complete new shipping address.
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If you haven't received an update, contact our support team to check the status of your request.
Contact us here:
https://tobioskits.com/pages/contact
What if my order is already being processed?
We prepare orders quickly, so shipping address changes may no longer be possible once warehouse processing has started.
Our support team will review your order status and confirm whether the requested change can still be made.
What if my order has already shipped?
Once your order has shipped, Tobio's may no longer be able to update the shipping address.
However, your local delivery carrier may offer options such as delivery redirection or holding the package for pickup.
You can check your tracking information and available carrier details here:
https://tobioskits.com/apps/parcelpanel
Please contact your local carrier to confirm whether these options are available.