We’re sorry about the surprise charge, and we’re happy to look into it for you.
Please email us at info@tobioshop.com with:
- the email address on your subscription
- the date and amount of the charge
- your cancellation confirmation, or a screenshot of any error you got while cancelling
If you tried to cancel before your renewal and ran into an error, we’ll cancel your subscription and refund that renewal charge. Our team will check your account and get back to you as soon as possible.