I ordered the wrong kit. Can I swap it?

If you accidentally ordered the wrong kit, don't worry! 💙 We'll help you understand your available options.

Once an order has been placed, we cannot guarantee that the selected kit or bundle can be changed.

If your order hasn't shipped yet, you may be able to request a cancellation and place a new order with your preferred kit.

If your order hasn't shipped yet

1. Contact our support team as soon as possible with your order number and explain that you selected the wrong kit. 

   https://tobioskits.com/pages/contact

2. Our team will review your order status and confirm whether cancellation is still possible.

3. If your cancellation is approved and successfully processed, you can place a new order with your preferred kit.

Please wait for cancellation confirmation before placing another order to avoid duplicate purchases.

You can compare our available Watercolor Kit options here:

https://tobioskits.com/collections/watercolor-kits

Please note that cancellations are not guaranteed, as orders may already be processing or preparing for shipment.

If your order has already shipped

Once your order has shipped, cancellation may no longer be possible.

If you receive the wrong kit because you selected an incorrect option during checkout, you may request a change-of-mind return, subject to our Return Policy.

If you've already received your kit

You may request a return within 60 days of the original purchase date, provided that:

• The kit is unused and in its original condition.

• All original packaging, components, and identification stickers are included.

• Any bundles are returned in full.

To start a return, please visit our Return Center:

https://tobioskits.com/apps/parcelpanel-returns/

Once your return is approved, you'll receive an RMA number, return address, and shipping instructions.

For change-of-mind returns, customers are responsible for return shipping costs.

What happens to my refund?

Once your returned items have been received and inspected, our team will determine whether they meet our refund requirements.

If approved, your refund will be issued to the original payment method used for the purchase.

What if Tobio's sent me the wrong kit?

If you received a different kit from the one shown in your order confirmation, please contact our support team with your order number and photos of the items received.

Our team will review the issue and help determine the appropriate resolution.