Need to update your shipping address or forgot to include your apartment or unit number? Please contact us as soon as possible, as we prepare orders quickly.
✅ Order not fulfilled yet?
If your order hasn't been fulfilled, please contact us with your order number and your full corrected shipping address.
Our team will review your request and confirm whether the address can still be updated before fulfillment.
Please include:
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Full name
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Street and house number
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Apartment, unit, or suite number (if applicable)
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City
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Postal code
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Country
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Phone number (including country code)
Contact us here: https://tobioskits.com/pages/contact
❌ Order already fulfilled?
Once your order has been fulfilled, we can no longer change the shipping address.
You can find your local carrier and tracking number on our tracking page:
https://tobioskits.com/apps/parcelpanel
Your local carrier may be able to redirect your parcel or hold it for pickup.
Important Information
Please double-check your shipping address before completing checkout.
If incorrect shipping information was provided at checkout, the order is not eligible for a replacement or refund, including orders with Shipping Insurance.
Need More Help?
Contact us through our contact form:
https://tobioskits.com/pages/contact
Or email us at info@tobioshop.com with your order number and the correct shipping details.