If Apple Pay, Google Pay, or Shop Pay used an incorrect shipping address during checkout, please contact us as soon as possible.
Express checkout methods may automatically fill in a previously saved address, which could be outdated.
We may be able to update your shipping address if your order hasn't been processed or shipped yet. However, address changes cannot be guaranteed.
How to request an address correction
Please contact our support team with:
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Your order number.
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Your complete and correct shipping address, including:
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Full name.
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Street name and house number.
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Apartment or unit number, if applicable.
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City and postal code.
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Country.
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Contact phone number.
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Contact us here:
https://tobioskits.com/pages/contact-us
Our team will review your order status and confirm whether the shipping address can still be updated.
Please note that orders may enter processing quickly, so we recommend contacting us immediately after noticing an error.
What if my order has already shipped?
Once your order has shipped, Tobio's may no longer be able to update the shipping address.
However, your local delivery carrier may offer options such as delivery redirection or holding the package for pickup.
You can check your tracking information and available local carrier details here:
https://tobioskits.com/apps/parcelpanel
Please contact the carrier directly to confirm whether any changes are possible.
What if my package is delivered to the wrong address?
If your package cannot be delivered because of incorrect shipping details entered during checkout, eligibility for a replacement or refund will depend on the circumstances and our applicable shipping policy.
Please contact our support team so we can review the situation and advise you on the available options.
How to prevent this next time
Before placing your next order:
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Check and update the shipping address saved in your Apple Pay, Google Pay, or Shop Pay account.
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Review the shipping address displayed during checkout.
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Make sure your apartment or unit number and postal code are correct before completing payment.