If you placed an order during one of our Buy 1 Get 1 promotions, your order confirmation may display the selected bundle as a single line item, even when the offer includes multiple products.
The number of kits included depends on the specific bundle option selected during checkout.
How to check your order
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Review your order confirmation email. Check the product name and selected bundle option to see what's included in your purchase.
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Check your tracking information. You can track your order here: https://tobioskits.com/apps/parcelpanel
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Review your delivery. If your order arrives, carefully check the package and its contents to make sure you've received everything included in your selected bundle.
Received fewer kits than expected?
If you believe something is missing from your order, please contact our support team with:
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Your order number.
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A photo of everything you received.
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A brief description of what you believe is missing.
Our team will review your order details and help determine whether all the items included in your selected bundle were delivered.
Contact us: https://tobioskits.com/pages/contact
Not sure whether the promotion was applied?
If you're unsure whether your order qualified for a Buy 1 Get 1 promotion, please contact our support team with your order number.
We'll review the promotion and bundle option associated with your purchase.
Looking for our current offers?
You can explore our latest bundle options and promotions here: