If you accidentally added an extra product or add-on to your order, don't worry! 💙 You can contact our support team to request its removal.
Whether an add-on can be removed depends on your order's processing status. Since we prepare orders quickly, changes cannot always be made after checkout.
What if I haven't completed checkout yet?
If you're still shopping, you can review your cart and remove any unwanted add-ons before completing your purchase.
We recommend checking your selected products, quantities, and final order total before placing your order.
What if I've already placed my order?
If you've completed checkout and noticed an unwanted add-on, please contact our support team as soon as possible.
Provide:
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Your order number.
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The name of the add-on you'd like removed.
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A brief explanation of your request.
Contact us here:
https://tobioskits.com/pages/contact
Our team will review your order status and confirm whether the add-on can still be removed.
Please note that submitting a request does not guarantee that the order can be modified.
What if my order is already being processed?
If your order has entered warehouse processing, removing an add-on may no longer be possible.
Our support team will review the available options and advise you on the next steps.
If the order cannot be modified, you may be able to request cancellation of the entire order, depending on its processing status.
Please wait for confirmation before placing another order to avoid duplicate purchases.
What if my order has already shipped?
Once your order has shipped, we may no longer be able to remove individual items or add-ons.
After delivery, you may request a return for eligible physical items, subject to our Return Policy.
You can submit a return request here:
https://tobioskits.com/apps/parcelpanel-returns/
For standard change-of-mind returns:
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Requests must be submitted within 60 days of the original purchase date.
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Items must be unused and in their original condition.
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All original packaging, components, and identification stickers must be included.
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Bundles must be returned in full.
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Customers are responsible for return shipping costs.
Please note that some add-ons, including digital products or subscription-based services, may have different cancellation and refund conditions.
Will I receive a refund for the removed add-on?
If the add-on is successfully removed and a refund is approved, the applicable amount will be refunded to your original payment method.
Please allow 2–3 business days for refund processing, where applicable. Your bank or payment provider may take an additional 5–7 business days to reflect the refund.
What if I didn't authorize the add-on?
If you believe an additional product or service was included in your order without your authorization, please contact our support team with your order number and details of the charge.
Our team will review your order and help determine the appropriate resolution.