Once an order has been placed, we cannot switch the card or payment method used for that purchase.
If you'd like to use a different payment method, you can contact our support team to request a cancellation and, if successful, place a new order using your preferred payment method.
Please note that cancellations are not guaranteed and depend on your order's processing status.
What to do
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Contact our support team as soon as possible with your order number and explain that you'd like to cancel your order because you used the wrong payment method.
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Wait for our team to confirm that your order has been successfully canceled before placing another order. This helps prevent duplicate purchases.
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Once your cancellation is confirmed, you can place a new order using your preferred payment method.
What happens to my refund?
If your cancellation is approved and successfully processed, your refund will be issued to the original payment method used for the purchase.
Please allow additional time for your bank or payment provider to process the refund.
We cannot transfer the refund directly to a different card or payment method.
What if my order has already shipped?
If your order has already shipped, cancellation may no longer be possible.
Once your order arrives, you may request a return through our Return Center, subject to our Return Policy.
Return Center: https://tobioskits.com/apps/parcelpanel-returns/
Please note that change-of-mind returns must meet our standard eligibility requirements.