These statuses show where your order is in our preparation process. Orders are typically processed within 6–48 hours of being placed.
What does "processing" or "unfulfilled" mean?
We've received your order and are getting it ready. If you need to cancel or change something, please contact our support team as soon as possible while your order is at this stage:
- Cancellations: Orders that have not yet been fulfilled may be canceled. Once successfully canceled, a refund is issued to your original payment method.
- Changes: Our support team can review requests to change items, quantities or shipping information. Changes are subject to confirmation before fulfillment and aren't guaranteed once warehouse processing has started.
What does "fulfilled" mean?
Your order has been prepared and passed on for shipping. Once an order has been fulfilled, it can no longer be canceled or modified. When it ships, you'll receive a shipping confirmation email with your tracking number(s), and you can follow it here:
https://tobioskits.com/apps/parcelpanel
How do I request a change or cancellation?
Contact us here:
https://tobioskits.com/pages/contact-us#contact-form
Please include:
- Your order number.
- What you'd like to cancel or change.
Our team will review your request and confirm the available options. See our article "Cancel or Modify My Order"
Already fulfilled?
After delivery, you may submit a return request through our Return Center, subject to our Return Policy:
https://tobioskits.com/apps/parcelpanel-returns/
Still waiting for tracking? See our article "My order hasn't shipped yet. When will it ship?"