If Skool is asking you to pay to join Painting Academy, please don't make another payment just yet! 💙
If your Tobio's purchase already includes Painting Academy access, you shouldn't need to purchase the same access again while your membership is active.
Let's check a few things first.
Why is Skool asking me to pay?
You may see a payment or subscription page if:
-
You haven't accepted your original Skool invitation yet.
-
You're logged into Skool using a different email address.
-
Your Painting Academy membership hasn't been linked to your Skool account.
-
Your membership status needs to be verified.
What should I do?
-
Find your Skool invitation. Search your inbox, spam, junk, and promotions folders for an email from Skool.
-
Open the invitation link. If you've received an invitation, use the link in that email to join Painting Academy.
-
Check your email address. Make sure you're using the Skool account associated with your Painting Academy invitation.
-
Try signing in again. If you're logged into another Skool account, sign out and use the account associated with your membership.
What if I never received an invitation?
If you purchased Painting Academy access but haven't received your Skool invitation, please contact our support team.
We'll review your purchase details and help determine the appropriate next steps.
What if Skool still asks me to pay?
If you've already purchased Painting Academy access and are still being asked to pay, please don't purchase another membership until our team has reviewed your account.
Contact us at:
Please include:
-
Your order number.
-
The email address used during checkout.
-
The email address associated with your Skool account, if different.
-
A screenshot of the payment page you're seeing.
Our team will review your purchase and membership status and help you resolve the access issue.
What if I already paid again?
If you've accidentally made another payment for Painting Academy, please contact our support team with the relevant purchase details.
We'll review the transactions and determine the appropriate next steps.
Please note that any refund requests are subject to our applicable refund policy.