Welcome to Tobio’s FAQ!

How long does delivery take?

How can I track my order?

My order hasn’t arrived yet. What should I do?

Do you ship to my country?

Can I change my shipping address after placing an order?

Can I cancel my order?

How do refunds work?

I received a damaged or defective product. What now?

How big is the mini watercolor set?

Is the watercolor paint washable from clothes?

How do I fill the waterbrush?

Is the set suitable for children?

I didn’t receive the painting guide. Where is it?

What payment methods do you accept?

I forgot to apply my discount code. Can I still get the discount?

How do I apply promo/discount codes?

How can I contact you?

I didn't receive a response, what should I do?