It happens. Here's how we'll sort it out:
- Contact us as soon as you can with both order numbers: https://tobioskits.com/pages/contact
- Tell us which order to cancel, or if you'd like to keep both.
- We'll take care of it. If the order you want to cancel hasn't been fulfilled yet, our team will cancel it and refund it to your original payment method. Refunds are issued within 2 to 3 business days, and your bank may take another 5 to 7 business days to show it.
One of them has already been fulfilled?
We'll let you know which one, so you can choose whether to cancel the other. A fulfilled order can't be cancelled. Once it arrives, you can submit a return request through our Return Center, subject to our Return Policy: https://tobioskits.com/apps/parcelpanel-returns/