You don't need Shipping Insurance to get help with a damaged item. If you receive a damaged, defective or incorrect item, we'll arrange a free replacement of the affected item once our team reviews and confirms the issue, whether or not you added Shipping Insurance.
What does Shipping Insurance cover? Shipping Insurance guarantees replacement if your order is confirmed lost or stolen under any circumstances. See our article "What is Shipping Insurance?"
What should I do if my item arrived damaged?
- Take clear photos. Show the damage on the item, and the packaging if it was damaged too.
- Submit a request through our Return Center. Include your order details and your photos: https://tobioskits.com/apps/parcelpanel-returns/
- Report it early. We encourage you to report any issues within 7 days of delivery so our team can resolve them as quickly as possible.
What happens next? Once our team reviews and confirms the issue, we'll arrange a free replacement of the affected item, or send the correct product if you received the wrong one. You won't be required to return the original item unless our team specifically requests it.
For more details, see our article "Received a Damaged or Faulty Item?"
Good to know This process doesn't affect your applicable statutory consumer rights.