Most orders go through without any issues. In a few situations, we may need to decline or cancel an order. If that happens, we'll let you know and make sure you aren't charged, or refund any payment already taken.
When is my order confirmed?
Your order is confirmed when we send you an order confirmation email. This email shows the products you bought, the price and your shipping information. Payment for one-time purchases is charged when your order is accepted and confirmed.
Didn't get the email? See our article "Did Not Receive Order Confirmation".
Why might an order be canceled?
Our Terms and Conditions say we may refuse, cancel or limit an order in situations such as:
- A product is no longer available.
- There's an error in the product information or price.
- A payment looks fraudulent or unauthorized.
- Unusual purchasing patterns, or signs of commercial resale.
What happens next?
We'll notify you by email. Once your refund is approved, we'll process it within 2–3 business days to your original payment method. Your bank or payment provider may take an additional 5–7 business days to reflect the funds.
Think your order was canceled by mistake?
Contact us with your order number, and our team will review it and confirm the available options:
https://tobioskits.com/pages/contact
Want to cancel an order yourself? See our article "Cancel or Modify My Order".