We're very sorry your order arrived damaged or defective! 💙 We understand how disappointing this can be, and we're here to help.
If something isn't working properly or an item arrived damaged, please contact our support team so we can review the issue and determine the appropriate resolution.
How to report a damaged or defective product
You can submit a request through our Return Center:
https://tobioskits.com/apps/parcelpanel-returns/
Please provide:
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Your order number.
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The email address used during checkout.
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A brief description of the damage or defect.
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Clear photos showing the affected product and the issue.
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The product's batch code, if available. This may be printed on the back of the box.
If possible, please report damage that was present on arrival within 7 days of delivery.
What happens next?
Once we receive your request, our support team will review the information and determine the appropriate next steps.
Depending on the circumstances and the applicable product-quality policy, a replacement or another suitable resolution may be offered.
If additional information is needed, our team will contact you.
Do I need to return the damaged item?
Please do not return the damaged or defective product unless our support team specifically instructs you to do so.
Our team will confirm whether a return is necessary after reviewing your request.
Can I contact support directly?
Absolutely! You can also email us at:
Please include your order number, a description of the issue, and clear photos so our team can assist you.
We're here to help!
Our goal is to make sure you can enjoy your Tobio's products as intended. We'll review your concerns carefully and help you find an appropriate resolution.