We ship orders to the shipping address provided during checkout, which may be different from your billing address.
If you'd like your order delivered to your billing address instead, please contact us as soon as possible. We may be able to update the shipping address if your order hasn't been processed or shipped yet.
Please note that address changes cannot be guaranteed.
What information should I provide?
Please contact our support team with:
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Your order number.
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The complete address where you'd like your order delivered, including:
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Full name.
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Street name and house number.
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Apartment or unit number, if applicable.
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City and postal code.
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Country.
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Contact phone number.
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Please write out the full address in your message rather than simply asking us to use your billing address.
Contact us here:
https://tobioskits.com/pages/contact
Our team will review your order status and confirm whether the shipping address can still be updated.
What if my order has already shipped?
Once your order has shipped, Tobio's may no longer be able to change the shipping address.
However, your local carrier may offer delivery redirection or pickup options, depending on its services.
You can check your tracking information and available carrier details here:
https://tobioskits.com/apps/parcelpanel
Please contact your local carrier directly to confirm whether any changes are possible.
What if my billing address is incorrect?
Your billing address is primarily used for payment and billing verification. It does not determine where your order is delivered.
If your shipping address is correct, an incorrect billing address does not automatically mean your package will be sent to the wrong location.
If you need assistance with your billing information, please contact our support team.