Yes! 💙 If you've changed your mind or need to cancel your order, please contact our support team as soon as possible.
Orders that haven't been fulfilled yet may be eligible for cancellation. However, cancellations are not guaranteed, as your order may already be processing or preparing for shipment.
How do I request a cancellation?
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Contact our support team as soon as possible:
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Provide your order number and let us know you'd like to cancel your order.
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Our team will review your order status and confirm whether cancellation is still possible.
Please note that submitting a cancellation request does not automatically mean your order has been canceled.
What happens if my cancellation is approved?
If your order is successfully canceled, a refund will be issued to the original payment method used for your purchase.
Please allow additional time for your bank or payment provider to process the refund.
What if my order has already shipped?
Once your order has been fulfilled and shipped, it can no longer be canceled.
However, you may request a return after delivery, subject to our Return Policy.
You can submit your return request through our Return Center:
https://tobioskits.com/apps/parcelpanel-returns/
Can I return my order if I change my mind?
You may request a change-of-mind return within 60 days of the original purchase date, provided that:
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The items are unused and in their original condition.
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All original packaging, components, and identification stickers are included.
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Any bundles are returned in full.
For change-of-mind returns, customers are responsible for return shipping costs.
How do I know if my order was canceled?
Our support team will confirm whether your cancellation request was successfully processed.
Please wait for confirmation before assuming your order has been canceled.
If you're unsure about your cancellation status, contact us with your order number so we can help verify it.