Product Issues

Missing Items In My Order I Can’t Open or Fill My Watebrush How Big is the Mini Watercolor Set? I didn’t Receive the Painting Guide. Where is it? Common Item Questions & Easy-to-Miss Details How do I set up my Tobio’s Mini Printer? Why does my Mini Printer light turn green and then red? Why does my iPhone say “X6h-AB50 is not supported”? Why are my Mini Printer prints faded, patchy, or incomplete? Why are my Mini Printer prints blank? How do I clean and care for my Mini Printer? Which app should I use for Tobio’s Mini Printer? What comes with Tobio’s Mini Printer? Why is my Mini Printer not showing up in the Tiny Print app? Can the Mini Printer print in color? What charger should I use for the Mini Printer? How long does it take to fully charge my Mini Printer? What do the Mini Printer lights mean? How do I load the paper roll correctly? How do I print a photo from my phone? How do I print a text label? Do I need an account or subscription to use Tiny Print? What should I do if my Mini Printer won't turn on? Why does my Mini Printer show lines or streaks? Are Mini Printer prints waterproof? Does the Mini Printer need ink? Where can I get paper roll refills or colored rolls? My Mini Printer shows up in Bluetooth settings, so why won’t it connect in the app? Where can I find watercolor tutorials? How do I clean dried paint from my wooden palette? Are Tobio’s watercolor paints lightfast? Can left-handed painters use the wooden palette? What is the Viewfinder, and is it included in my kit? Should I fill the palette wells and let the paint dry first, or paint with it wet? Do I still need a cup of water if I’m using the water brush? My paint looks gritty, chalky, or has formed little balls. Am I using it wrong? How do I clean my water brush between colors? What is the wristband for? Will paint bleed through the sketchbook pages? Can I paint on both sides? How do I stop the paper from buckling or curling? What do the clip and magnets do? How do I change the color in a well without the old color tinting the new one? Will my wooden palette stain or get moldy? How do I pack my palette if the paint is still wet? Can I machine-wash the wristband? How long do the paints last? Will they still be good if I buy them now as a Christmas gift? What are the Paint by Numbers kits? What are your Embroidery kits, and are they good for beginners? What is the Fineliner for? How do I remove a page to frame my painting? Does my kit come with pre-sketched pages? Sketchbook vs. Beginner Workbook My water brush leaks or won't hold water My paint tube won't open, or it leaked or was empty Why are there 12 paints but only 8 wells in the palette? My kit looks different from the photos, or has no Tobio's logo. Is it genuine? I'm new to watercolor. Where do I start? Why are the sketches in my workbook so faint? Are your paints safe and non-toxic? Do the workbooks come with instructions or color guides? The ad showed pre-sketched pages. Why did I get a blank sketchbook? I'm a beginner and my sketchbook is blank. How do I start? My wooden palette is warped and won't close My wooden palette is cracked My wooden palette split apart My palette magnets don't hold, fell out, or push each other away My palette wood is stained, rough or has splinters How much water is too much for my wooden palette? The wristband is missing from my kit The wooden palette seems to be missing from my kit My paints look pale or aren't creamy like in the videos The QR code doesn't open my painting guide The water brush is missing from my kit. What should I do? The art clip is missing from my kit. What should I do? Some paints are missing from my kit, or a color is doubled My kit didn't come with a travel pouch. Is it included? I sent photos of my issue. What happens next? How do I send you photos of my item? I received a Tobio's kit as a gift. How do I get help? My sketchbook pages are tearing or the binding is coming apart Can I use colored pencils, pastels or other paints with the kit? What is the white area on my palette for, and why does it look different from the photos? Do your products have a warranty? What is the 50 Watercolor Paint Set, and how is it different from the Watercolor Kit? What is the All-In-One Premium Watercolor Set? What's in the Artist Brush Set (12 pcs), and do I need it? What are the 12 Pastel Watercolor Refills? How do I refill my palette with new paints? What are the Christmas Paints (Limited Edition)? How much water should I use when painting? How do I mix new colors with my paints? How do I paint a smooth wash or a color gradient? How do I fix a mistake in a watercolor painting? How do I stop colors from bleeding into each other? What's the difference between wet-on-wet and wet-on-dry? How long should I let a layer dry before painting over it? How do I keep white areas in my painting? How do I sketch a drawing before painting on a blank page? How do I use the water brush for fine details and large areas? Why do my colors look muddy or dull? How do I protect and store my finished paintings? Tips for painting outdoors or while traveling How can I paint with my child? Tips for families How do I layer colors (glazing)? How do I paint a simple sky or landscape? How do I paint simple flowers? How do I get watercolor off my skin, table or brush handle? Can I do lettering or calligraphy with the water brush? How do I make a color lighter or darker? How do I paint clouds? How do I paint water, like a lake or the sea? How do I paint a simple animal or my pet? How do I add a background behind my drawing? I've painted my first pages. What should I paint next? Can I use the kit's paints on other surfaces like wood, canvas or fabric? How do I paint leaves and trees? How do I add outlines and finishing touches to my painting? How can I make painting a relaxing daily habit? Can I close and pack my wooden palette while the paint is still wet?