Common Item Questions & Easy-to-Miss Details
Some item questions come up again and again — not because anything went wrong, but because certain items are easy to
overlook when unboxing.
This article covers the most common item-related situations we see, so you can quickly double-check before assuming
something is missing.
Missing Wooden Palette
The wooden palette is:
- Folded flat
- Packed next to the metal clip
Because it’s flat and blends in with other items, it’s often overlooked.
Missing Waterbrushes
Each Watercolor Kit includes:
- 1 standard waterbrush inside the kit's box
The 4 extra waterbrushes are only included when purchasing the 2 Sets + 1 x 4 Extra Waterbrushes special offer.
If you purchased:
- Two individual kits → you will receive one single brush per kit
- The special offer → you will receive 1 x four additional brushes
Sketchbook vs Beginner Workbook – What’s Included?
When purchasing the watercolor kit, you will choose between two options. Each option includes a different type of book.
Option 1: Blank Sketchbook
- Contains empty pages only
- No drawings or guides included
- Designed for free painting and creativity
Option 2: Beginner Workbook
- Includes 30 pre-sketched illustrations (ready to paint)
- Includes 30 blank pages for practice
- Designed for beginners who want step-by-step guidance
Important clarification
- The sketchbook and workbook are two different options
- Only one is included, depending on what is selected at checkout
What customers should check
Before placing an order, customers should make sure they selected the correct option:
- “Blank Sketchbook”
or
- “Beginner Workbook”
This ensures they receive the item they expect. ORDER HERE.
Guide/Manual
The watercolor guide:
- Is digital
- Is accessed by scanning the QR code inside your instructions
- Is not a printed booklet
I bought one item thinking it was a different one
Some products on the website look similar but are sold separately, including:
- Kits vs bundles
- Blank sketchbooks vs illustrated workbooks
- Single sets vs special offers
Before ordering, it’s always best to check:
- The product title
- The product description
- The “What’s included” section
I think an item is missing, (but it was actually in the package)
Some items are:
- Packed together with other items
- Placed inside the shipping bag rather than inside the main box
- Smaller and easy to overlook during unboxing
Before discarding any packaging, please check:
- Inside the shipping bag
- Between items inside the box
- Under or next to larger items
Need More Help?
If after carefully checking:
- All packaging (including the shipping bag)
- The item breakdown for your specific kit, bundle, or offer
- The common situations explained above
you still believe an item is genuinely missing from your order, you can submit a request through our Return Center.
Please select the option Missing Item Request. Once our team reviews your submission, they will then cancel the "return
& refund" and send you a replacement of the missing item instead. Use the description box when you are submitting your
case if you need us to ship the items to a different address than the one provided at checkout when you made your order.