Some item questions come up again and again — not because anything went wrong, but because certain items are easy to overlook when unboxing.
This article covers the most common item-related situations we see, so you can quickly double-check before assuming something is missing.
Missing Wooden Palette
The wooden palette is:
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Folded flat
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Packed next to the metal clip
Because it’s flat and blends in with other items, it’s often overlooked.
Missing Waterbrushes
Each Watercolor Kit includes:
- 1 standard waterbrush inside the kit's box
The 4 extra waterbrushes are only included when purchasing the 2 Sets + 1 x 4 Extra Waterbrushes special offer.
If you purchased:
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Two individual kits → you will receive one single brush per kit
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The special offer → you will receive 1 x four additional brushes
Pre-sketched pages
The pre-sketched illustrations is what we call Workbooks:
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These are books with pre-sketched/illustrated pages
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These are not included in the standard Watercolor Kit
Workbook are only included when purchasing a Special Bundle.
All other workbooks must be added separately to your order. ORDER HERE.
Guide/Manual
The watercolor guide:
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Is digital
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Is accessed by scanning the QR code inside your instructions
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Is not a printed booklet
I bought one item thinking it was a different one
Some products on the website look similar but are sold separately, including:
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Kits vs bundles
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Blank sketchbooks vs illustrated workbooks
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Single sets vs special offers
Before ordering, it’s always best to check:
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The product title
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The product description
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The “What’s included” section
I think an item is missing, (but it was actually in the package)
Some items are:
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Packed together with other items
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Placed inside the shipping bag rather than inside the main box
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Smaller and easy to overlook during unboxing
Before discarding any packaging, please check:
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Inside the shipping bag
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Between items inside the box
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Under or next to larger items
Need More Help?
If after carefully checking:
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All packaging (including the shipping bag)
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The item breakdown for your specific kit, bundle, or offer
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The common situations explained above
you still believe an item is genuinely missing from your order, you can submit a request through our Return Center.
Please select the option Missing Item Request. Once our team reviews your submission, they will then cancel the "return & refund" and send you a replacement of the missing item instead. Use the description box when you are submitting your case if you need us to ship the items to a different address than the one provided at checkout when you made your order.