Common Item Questions & Easy-to-Miss Details

Some item questions come up again and again — not because anything went wrong, but because certain items are easy to overlook when unboxing.

This article covers the most common item-related situations we see, so you can quickly double-check before assuming something is missing.

Missing Wooden Palette#

Before requesting a replacement, please check the kit carefully.

The wooden palette is now stored in its own dedicated compartment inside the kit, making it much easier to identify.

If you still cannot find the wooden palette after checking the compartment shown below, please let us know and we'll be happy to help.

Missing Waterbrushes#

Each Watercolor Kit includes:

• 1 standard waterbrush inside the kit's box

The 4 extra waterbrushes are only included when purchasing the 2 Sets + 1 x 4 Extra Waterbrushes special offer.

If you purchased:

• Two individual kits → you will receive one single brush per kit

• The special offer → you will receive 1 x four additional brushes

Sketchbook vs Beginner Workbook#

Blank Sketchbook (Included with every kit by default)#

• Comes with every Watercolor Kit by default

• Contains empty pages only

• No drawings or guides included

• Designed for free painting and creativity

Beginner Workbook (Optional add-on – pre-selected at checkout) #

• Optional add-on that is pre-selected during checkout
• Includes 30 pre-sketched illustrations (ready to paint)
• Includes 30 blank pages for practice
• Designed for beginners who want step-by-step guidance

Guide/Manual#

The watercolor guide:

• Is digital

• Is accessed by scanning the QR code inside your instructions

• Is not a printed booklet

I bought one item thinking it was a different one#

Some products on the website look similar but are sold separately, including:

• Kits vs bundles

• Blank sketchbooks vs illustrated workbooks

• Single sets vs special offers

Before ordering, it’s always best to check:

• The product title

• The product description

• The “What’s included” section

I think an item is missing, (but it was actually in the package)#

Some items are:

• Packed together with other items

• Placed inside the shipping bag rather than inside the main box

• Smaller and easy to overlook during unboxing

Before discarding any packaging, please check:

• Inside the shipping bag

• Between items inside the box

• Under or next to larger items

Need More Help?#

If after carefully checking:

• All packaging (including the shipping bag)

• The item breakdown for your specific kit, bundle, or offer

• The common situations explained above

you still believe an item is genuinely missing from your order, you can submit a request through our Return Center.

Please select the option Missing Item Request. Once our team reviews your submission, they will then cancel the "return & refund" and send you a replacement of the missing item instead. Use the description box when you are submitting your case if you need us to ship the items to a different address than the one provided at checkout when you made your order.