We're sorry something seems to be missing from your order! 💙 Our kits are packed snugly, so let's check a few places where items can be easy to overlook.
Step 1: Check What's Included in Your Order
First, review your order confirmation to see exactly which kit, bundle, and add-ons you purchased.
You can also check these helpful guides:
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What's Included in Each Kit, Bundle & Offer (Keep existing article link)
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Common Item Questions & Easy-to-Miss Details (Keep existing article link)
Step 2: Check Your Kit and Packaging
Some items are easy to miss because of how they're packed.
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Wristband: Check the hidden compartment underneath the palette tray.
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Wooden palette: Look for the flat wooden piece held together with small magnets.
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Workbooks and extra brushes: Check underneath the kit and inside the shipping bag.
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Other add-ons: Check your order confirmation to see which additional items were purchased.
Step 3: Check for Separate Shipments
Some add-ons, including workbooks, travel pouches, extra water brushes, and fineliners, may arrive in a separate package.
Check your tracking information here:
https://tobioskits.com/apps/parcelpanel
Enter your order number and email address to see whether another package is on its way.
Step 4: Still Missing Something?
If you've checked everything and an item is still missing, please contact us:
https://tobioskits.com/pages/contact
Include:
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Your order number.
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The name of the missing item.
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A photo of everything you received, laid out together, if the missing item is part of your kit.
If the missing item is an add-on, our team will first check whether it was shipped separately.
If we confirm that an item from your order is missing, we'll send it to you free of charge. There's no need to return anything.