If the QR code in your Watercolor Kit opens our homepage, displays a blank page, or shows a sign-up pop-up instead of your painting guide, don't worry! 💙
Here are a few troubleshooting steps that may help you access your guide.
What should I try first?
-
Scan the QR code again. Use your phone's camera app to scan the QR code on the instruction card included with your kit. Tap the link that appears.
-
Allow the page to load. Wait a few moments for the website to finish loading.
-
Close any promotional pop-ups. If a newsletter or discount sign-up window appears, close it using the X button and check whether your guide is displayed.
-
Try another browser. Open the link directly in Safari, Chrome, or another browser rather than inside a social media or messaging app.
-
Check your internet connection. If the page still doesn't load, try switching between Wi-Fi and mobile data, then scan the QR code again.
What if my guide still doesn't open?
If you've tried these steps and still can't access your painting guide, please contact our support team.
To help us identify the correct guide, please provide:
-
Your order number.
-
The name of the Watercolor Kit you purchased.
-
A photo of the QR code or instruction card, if available.
-
A screenshot of the page or error message you're seeing.
Contact us here:
https://tobioskits.com/pages/contact
You can also email us at:
Our team will review the issue and help you access the correct painting guide.
What if I can't find the QR code?
The QR code is usually printed on the instruction card included inside your Watercolor Kit.
Please check your kit packaging and instruction materials.
If you still can't find it, contact our support team with your order number so we can help identify the guide associated with your purchase.
Can I start painting while waiting for help?
Absolutely! 🎨
You can explore our free step-by-step watercolor tutorials here:
https://tobioskits.com/pages/watercolor-tutorials
These tutorials can help you get started while our team reviews your guide-access issue.