Thank you for sending your photos! 💙 Our team will review your order and the information provided to verify the issue. Once the review is complete, we'll confirm the appropriate next steps, which may include a replacement, missing item shipment, or another resolution depending on the circumstances.
What happens next
- Review: Our team checks your photos and order details. If we need additional information, we'll contact you by email.
- Resolution: Once we've verified the issue, we'll explain the available resolution and any next steps.
- Shipping confirmation: If a replacement or missing item is being shipped, you'll receive a shipping confirmation with tracking information once it's dispatched.
- Tracking: You can follow your shipment through our tracking page: https://tobioskits.com/apps/parcelpanel
Waiting for our reply?
- Check your spam, junk and promotions folders, and search for "Tobio's".
- If you need to add something, reply in the same email thread, so your photos and details stay together.
Once your replacement has shipped, see our article on when your replacement will arrive and how to track it.