How you send photos depends on what happened. Here's the quickest way for each.
Damaged, faulty or wrong item
Submit a request through our Return Center. Enter your order number and email, choose the item, and upload your photo there: https://tobioskits.com/apps/parcelpanel-returns/
Missing item
Email us at info@tobioshop.com with your order number and your photos attached, or reply to our email with them.
Tips for clear photos
- Take them in good light.
- Show the whole item, plus a close-up of the problem.
- For a missing part, lay out everything you received together in one photo.
Photo won't upload or attach?
- Try one photo at a time.
- Send a smaller version of the photo, for example a screenshot of it.
- Try a different browser or device.
- Still having trouble? Email your photos and order number to info@tobioshop.com. Our team will help you with the next steps, including completing your Return Center request if needed.