We're happy to help you directly, even if you didn't place the order. Just contact us and tell us what's going on: https://tobioskits.com/pages/contact
What helps us find the order
- The order number: this is the quickest way. If you can, ask the person who sent the gift. It's in their order confirmation email.
- No order number? If possible, ask the gift giver to contact us directly or share the order number with you. You can still contact our support team without it, and we'll explain what information is needed to investigate your request.
- Photos: if something is missing or damaged, include a photo of everything you received.
Missing or damaged item?
If something is missing, damaged, or faulty, please contact us with your order details (if available) and clear photos of the issue.
Our team will review the information and determine the appropriate resolution. If we verify that an item was missing or defective, we'll arrange a replacement or another applicable resolution.
Even if it's been more than seven days since delivery, please reach out. We're happy to review your request.
Who sent it?
For privacy reasons, we can't share who placed a gift order.