My wooden palette split apart

We're sorry to hear that your wooden palette has split apart! 💙

If your palette has separated along a seam, split through the wood, or broken into pieces, please stop using it and contact our support team so we can review the issue.

What's the difference between a split and a crack?

• Crack: A visible line or opening in the wood where the palette may still remain in one piece.

• Split: The wood has separated significantly, or part of the palette has come apart.

Both situations should be reported if they affect the palette's condition or usability.

How to report a split palette

1. Open our Return Center:

   https://tobioskits.com/apps/parcelpanel-returns/

2. Enter your order number and the email address used during checkout.

3. Select the affected product and choose the appropriate defective-product or quality issue option.

4. Upload clear photos showing:

   • The split or separated area.

   • The entire wooden palette.

   • Any loose or detached components, if applicable.

5. Submit your request, preferably within 7 days of delivery if the palette arrived damaged.

Our support team will review the photos and determine the appropriate resolution.

Depending on the circumstances, a replacement or another suitable solution may be offered.

Please do not return the damaged palette unless our support team specifically instructs you to do so.

What if the palette split after I started using it?

If your palette split shortly after you began using it, please report the issue through our Return Center.

Include a brief description of when the damage occurred and how the palette was being used.

Our team will review the information and advise you on the next steps.

What if I ordered multiple kits?

If your order included several Watercolor Kits, please specify which palette is affected.

This will help our team identify the product and review your request.

Important: Keep loose pieces safe

If your palette has broken into pieces or a small magnet has become detached:

• Stop using the damaged palette.

• Keep all loose pieces and magnets away from children and pets.

• Do not attempt to reattach loose magnets or repair the palette before contacting support.

If a magnet may have been swallowed, seek urgent medical attention.

How can I care for my wooden palette?

To help maintain your wooden palette:

• Gently wipe away excess moisture after painting.

• Avoid washing, soaking, or rinsing the palette under running water.

• Allow the palette to air-dry completely before closing or storing it.

• Avoid prolonged exposure to excessive moisture or direct heat.

If your palette develops cracks, splits, or other damage despite normal use, please contact our support team for assistance.