Your wooden watercolor palette might look a little different from what you expected! 💙
The palette is a flat walnut wood piece made of two halves that close together using small magnets. When opened, it reveals eight paint wells and a white mixing area.
It should be located in its designated compartment inside your Watercolor Kit.
Where can I find my wooden palette?
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Open your Watercolor Kit box and check the compartment containing the flat wooden piece.
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Look for a small wooden case that opens into two halves. When closed, it may not immediately look like a traditional watercolor palette.
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Gently open the wooden halves to reveal the eight paint wells and white mixing area. Avoid forcing the palette open if it appears stuck or damaged.
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If you ordered multiple Watercolor Kits, check each box to make sure every kit includes its wooden palette.
What if I expected a plastic palette?
Our Watercolor Kit includes a wooden watercolor palette rather than a traditional plastic palette.
The wooden palette contains the paint wells where you can add and use your watercolor paints.
What if my wooden palette is still missing?
If you've checked your kit and cannot find the wooden palette, please contact our support team.
To help us review your request, please provide:
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Your order number.
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A photo showing all the items you received, laid out together.
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A brief explanation that the wooden palette is missing.
Contact us here:
https://tobioskits.com/pages/contact
Our team will review your order details and confirm whether the wooden palette was included in your purchased kit.
If an included palette is confirmed missing, our team will arrange the appropriate resolution.
What if I ordered multiple kits?
If your order included several Watercolor Kits, please let us know how many wooden palettes are missing and which kits are affected.
This will help our team review your request and determine the appropriate next steps.