Yes. We stand behind the quality of our products, and they're expected to match their descriptions and be fit for their intended purpose. If something you bought from us is damaged, defective or not as described, our team will help put it right.
What should I do if my item is defective?
- Submit a request through our Return Center with your order details and clear photos showing the issue: https://tobioskits.com/apps/parcelpanel-returns/
- Report it early. We encourage you to report issues within 7 days of delivery so our team can resolve them as quickly as possible.
- Wait for our review. Once our team confirms the issue, we'll arrange a free replacement of the affected item. You won't be required to return the original unless our team specifically asks.
See our article "Received a Damaged or Faulty Item?"
How long are products covered? Our Terms and Conditions describe a 12-month commercial warranty from the date of purchase for defects in materials or workmanship that arise under normal use. Depending on the circumstances, we may repair or replace the product, or provide a refund or partial refund. This is in addition to any statutory rights you have under applicable law.
What isn't covered? Our warranties don't cover damage caused by:
- Misuse, or not following the instructions.
- Unauthorized modification or alteration.
- Accidents, negligence or improper storage.
- Normal wear and tear, particularly of consumable items such as paints.
Some variation in results depending on how a product is handled isn't considered a defect.
Good to know Nothing in our policies limits your applicable statutory consumer rights.