Your wristband may be tucked into a hidden compartment underneath the palette tray, so it's easy to miss when opening your Watercolor Kit for the first time! 💙
Before reporting it as missing, please check the compartment beneath your wooden palette.
How to find your wristband
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Open your Watercolor Kit box.
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Carefully lift the tray that holds your wooden palette.
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Look inside the compartment underneath the tray for your wristband.
The wristband is a soft band designed to be worn around your wrist while painting. You can use it to gently wipe your water brush between colors.
What if my wristband is still missing?
If you've checked underneath the palette tray and still can't find your wristband, please contact our support team.
To help us review the issue, please provide:
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Your order number.
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A photo showing all the items you received, including the compartment beneath the palette tray.
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A brief explanation that the wristband is missing.
Contact us here:
https://tobioskits.com/pages/contact
Our team will review your order details and confirm whether the wristband was included in your purchased kit.
If an included wristband is confirmed missing, our team will arrange the appropriate resolution.
What if I ordered multiple kits?
If your order included several Watercolor Kits, please let us know how many wristbands are missing and which kits are affected.
This will help our team review your request and determine the appropriate next steps.