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Do you ship to my country? How do I apply promo/discount codes? What payment methods do you accept? I forgot to apply my discount code. Can I still get the discount? Is the watercolor paint washable from clothes? Is the set suitable for children? How do I unsubscribe from marketing emails? Where can I find the Pigment Library? How does my store credit work? Do you offer free shipping? Can I buy paints, brushes, or refills on their own? Is a past offer still available? Do you offer wholesale or bulk orders? Can I buy the clip, magnets, or wristband on their own? Can I call you? Do you have a phone number? How can I collaborate with Tobio's or become a creator? Where is Tobio's based, and where are your kits made and shipped from? Is Tobio's a real company? How do I know my kit is genuine? The website won't load, or I can't add to my cart or pay Where's my welcome discount code? Do you have any discounts right now? How much does the kit cost, and why is the price different from the ad? What currency are your prices in? Do you sell other craft kits? Is the kit good for complete beginners? Can I buy the Beginner Workbook on its own? I saw a Buy 1 Get 1 ad. Is the offer still available? I emailed you and haven't heard back. What should I do? What themed workbooks do you have? Can I buy extra sketchbooks or paper? Can I take my watercolor kit through airport security? Do you ship to APO, FPO or DPO military addresses? The price dropped after I bought. Can I get the difference? Is Tobio's sold on Amazon or in stores? Why was I charged sales tax? Can I pay with Klarna? Can I pay with Afterpay? Can I pay with Shop Pay or Apple Pay? Can I pay with PayPal? Is it safe to pay on your website? Do you store my card details? Do you charge extra fees at checkout? Can I pay by bank transfer or cash on delivery? What personal information do you collect? Why do you ask for my phone number? Can children buy from your website? What happens if a price on your website is wrong? Is your website available in other languages, and is it accessible? I have a complaint. How do I raise it? Who is Mel, and how did Tobio's start? Who is Tobio? What is Tobios Commerce LLC? How do I share my paintings with the Tobio's community? Can I contact you on Instagram? Do you sell gift cards? Which single paint colors can I buy? How do refunds work?