Yes, you can send us a direct message on Instagram at @tobioskits. For questions about an order, though, our contact form or email is the best way to reach us, so our team has everything it needs to help.
Which way should I contact you?
-
Order questions (tracking, changes, cancellations, missing items): use our contact form:
https://tobioskits.com/pages/contact
Or email us at info@tobioshop.com. -
Damaged, defective or wrong items: start a request in our Return Center:
https://tobioskits.com/apps/parcelpanel-returns/ - General questions and sharing your art: Instagram DM is great!
What should I include in my message?
- Your order number.
- The email address used at checkout.
- A short description of your question.
Keep your details safe
Please don't share your full card number or password in a DM. We'll never ask for them. If you're unsure whether a message is really from us, contact us through our contact form first.
Good to know
We reply to messages in the order they arrive. Sending one message with all your details, rather than several follow-ups, helps us reply faster. We don't offer phone support at the moment.
See our article "Can I call you? Do you have a phone number?"