We're sorry something hasn't gone right with your Tobio's experience. We take customer concerns seriously and want to help resolve your complaint fairly.
How do I raise a complaint?
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Contact our support team. You can submit your complaint through our Contact Us page:
https://tobioskits.com/pages/contact-us
You can also email us at info@tobioshop.com.
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Explain what happened. Please describe the issue you're experiencing and let us know what resolution you're hoping for.
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Wait for our response. Our team will review your complaint and respond as soon as possible.
Response times may vary depending on the nature of your concern and the volume of requests.
What information should I provide?
To help us investigate your complaint, please include:
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Your order number, if applicable.
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The email address associated with your order.
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A brief description of the issue.
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Any relevant photos, screenshots, or supporting information.
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Your preferred resolution, if you have one.
Providing these details can help our team review your concern more efficiently.
What if my complaint is about a damaged, defective, or incorrect product?
If your order arrived damaged, defective, or contained an incorrect item, you can submit a request through our Return Center:
https://tobioskits.com/apps/parcelpanel-returns/
Please include your order details and clear photos of the issue.
Our team will review your request and advise you on the appropriate next steps.
What if my complaint concerns privacy or personal information?
For privacy-related concerns, please email us at:
Include a description of your concern so our team can review it and provide appropriate assistance.
What happens after I submit my complaint?
Our support team will review the information provided and may contact you if additional details are needed.
We'll work toward an appropriate resolution based on the circumstances and our applicable policies.
If you're not satisfied with the response, you can reply to your existing email conversation and explain your remaining concerns.
You can also review our Terms and Conditions for information about our policies and dispute procedures.
Nothing in our complaint process limits your applicable statutory consumer rights.
What if I haven't received a response?
If you've already contacted us and haven't heard back, please check your spam, junk, and promotions folders.
You can also follow up in your original email conversation to keep your complaint details together.
If you need further assistance, contact us here: