The website won't load, or I can't add to my cart or pay

Sorry for the trouble. A few quick things usually fix it.

If the website won't load or says you're blocked

  • Try a different browser, or open our website in a private window: https://tobioskits.com
  • Clear your browser's cache and cookies.
  • Turn off any ad blocker or VPN.

If you can't add items to your cart

  • Refresh the page and try again.
  • Try a different browser or device.

If your payment didn't go through

  • Check that your card details are correct.
  • Make sure your card allows online and international purchases and has enough funds.
  • Your bank may have paused the payment for security, so it's worth giving them a quick call.
  • Try another payment method.

Still stuck? Send us a screenshot of the error and we'll help. Please hide your card details, as we'll never need them: https://tobioskits.com/pages/contact-us