How do refunds work?

Refunds at Tobio's depend on the reason for your request and whether your order meets our Return Policy requirements. 💙

Once your refund has been reviewed and approved, it will be processed to the original payment method used for your purchase.

When can I request a refund?

You may be eligible for a refund in the following situations:

• Order cancellation: If your order hasn't shipped yet, you can request a cancellation. Cancellation depends on your order's processing status and cannot be guaranteed.

• Change-of-mind return: You may request a return within 60 days of the original purchase date, provided the items are unused, complete, and in their original condition.

• Damaged, defective, or incorrect items: If something arrived damaged, defective, or different from what you ordered, our support team will review the issue and determine the appropriate resolution.

• Shipping-related issues: If your package is lost, significantly delayed, or delivered incorrectly, our team will investigate and review the available resolution options.

How do I request a refund?

For returns, please submit your request through our Return Center:

https://tobioskits.com/apps/parcelpanel-returns/

You'll need your order number and the email address used during checkout. Supporting photos or additional information may also be requested.

For order cancellations or shipping-related concerns, please contact our support team:

https://tobioskits.com/pages/contact

What happens after I submit my request?

1. Our support team reviews your request and checks whether it meets the applicable policy requirements.

2. If you're returning an item, you'll receive an RMA number, return address, and shipping instructions once your return is approved.

3. After your returned items are received and inspected, our team will determine whether your refund can be approved.

4. If approved, your refund will be processed to your original payment method.

Please do not return items without receiving approval and return instructions.

How long does a refund take?

Once your return reaches our warehouse, our team will inspect it within 10 business days and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 2–3 business days.

Depending on your bank or payment provider, it may take an additional 5–7 business days for the refund to appear in your account.

Where will my refund go?

Approved refunds are issued to the original payment method used during checkout.

We cannot transfer refunds to a different card, bank account, or payment method.

Will my original shipping fees be refunded?

For an eligible, approved full refund, we'll refund the amount paid for your order, including the original shipping charge and any Shipping Insurance fee purchased.

For standard change-of-mind returns, customers are responsible for return shipping costs.

What if I haven't received my refund?

If you've received confirmation that your refund was processed but the amount hasn't appeared in your account:

1. Check your original payment method.

2. Contact your bank or payment provider to ask about the refund status.

3. If you still need assistance, contact our support team with your order number.

Contact us here:

https://tobioskits.com/pages/contact

Our team will review the available refund information and help you determine the next steps.