Your store credit is a one-time welcome gift that appears in a pop-up when you first visit our website. The amount is the one shown in the pop-up, and it isn't stored as a balance in your account.
How do I use my store credit?
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Add your favorite items to your cart.
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Proceed to checkout.
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Enter the code from the welcome pop-up in the discount code field.
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Click Apply to use your credit.
Good to know
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Your store credit doesn't expire, so you can use it whenever you're ready to place an order.
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Store credit can only be used once per customer, on a single order.
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Any unused amount after that order cannot be used again.
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Tip: To get the most from your credit, choose an order that's equal to or greater than your credit amount.
Having trouble applying your credit?
If your credit isn't working, please email us at info@tobioshop.com with the code you're trying to use and a screenshot of any error message. If you've already placed an order, please include your order number too.
Our team will be happy to check it for you! 💙