Our shipping carrier may need a phone number to deliver your parcel. If your order is missing one, our team may email you to ask for it, so your order can head out to you. Yes, it's really us!
How is my phone number used?
- Delivery. The carrier may use it to contact you about your delivery.
- Order updates and support. We may use your contact details to communicate with you about your order, shipping updates and any questions you send us.
What should I send?
If we've asked for your phone number, please reply with:
- Your order number.
- The best phone number to reach you, including your country code.
What we'll never ask for
We'll never ask for your password or full card number by email, text or DM. If a message asks for those, or you're unsure whether it's really from us, contact us first:
https://tobioskits.com/pages/contact
Need to change the phone number on your order?
Contact us with your order number and the correct number as soon as possible, before your order ships. See our article "How do I update the email, phone number or name on my order?"
You can read more about how we handle personal information in our Privacy Policy.