We're sorry you haven't received a response yet! 💙 We understand how frustrating it can be to wait when you need assistance.
Here are a few things you can check to make sure your message reaches our support team.
Quick checks
-
Check your spam, junk, and promotions folders for a reply from Tobio's.
-
Search your inbox for "Tobio's" or "info@tobioshop.com".
-
Make sure you're checking the same email address you used to contact us.
How to follow up
If you've already contacted us and haven't received a response, we recommend replying to your original email thread when possible.
This helps keep your previous messages and order details together.
If you cannot find your original email or need to submit a new request, you can use our contact form:
https://tobioskits.com/pages/contact
What information should I include?
To help our team review your request, please provide:
-
Your order number, if applicable.
-
A brief explanation of what you need help with.
-
Any relevant photos or screenshots, if available.
If you've already contacted us, please mention that your request is a follow-up.
How can I contact Tobio's Customer Support?
You can reach our support team through:
-
Email: info@tobioshop.com
-
Contact form: https://tobioskits.com/pages/contact
Our team will review your message and respond as soon as possible.
Please note that response times may vary depending on message volume and support availability.