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Changed your mind or need a different size? Our 90-day hassle-free exchange and return policy has you covered — here's how it works.
How do I exchange my ring for a different size?
How do I return an item for a refund?
How long do I have to exchange or return?
Do I pay for return shipping on exchanges?
Can I exchange or return an engraved ring?
9 articles
Learn more about what's covered under warranty and our lifetime guarantee.
What does the ETRNL Lifetime Guarantee cover?
What is NOT covered under the Lifetime Guarantee?
How do I make a warranty claim? (Step-by-step)
My silicone ring has snapped or torn — am I covered?
My ring's gold or black finish has worn off — what are my options?
7 articles
Not sure of your size? We've got you. Find your perfect fit with our size guides, tips by material and advice on what to do if you're between sizes.
How do I find my ring size?
ETRNL size chart — AU/UK vs US sizing
What if I'm between sizes?
Does ring width affect sizing?
Do you offer half sizes?
8 articles
Track your order, understand delivery timeframes and find answers to common shipping questions for AU, NZ and international orders.
How long will my order take to arrive?
How do I track my order?
My tracking number isn't showing any updates — what's going on?
Can I change my shipping address after placing an order?
Do you ship internationally?
9 articles
Learn about the materials we use, how to care for your ring, and what to expect from your ETRNL piece over time.
What materials are ETRNL rings made from?
What's the difference between tungsten & titanium?
Are ETRNL rings hypoallergenic?
How do I clean and care for my ring?
Will my ring scratch, tarnish, or fade?
9 articles
Questions about payment options, discount codes, Afterpay, gift cards, or making changes to your order — answered here.
What payment methods do you accept?
Do you offer Afterpay or Zip?
Can I apply a discount code after placing my order?
How do I use a gift card?
Can I modify or cancel my order after placing it?
7 articles
Can't find what you're looking for? Find out how to reach our team, what to expect in terms of response times, and how we can help.
How do I contact ETRNL support?
What are your support hours and response times?
I haven't received a reply to my email — what should I do?
Can I get help outside business hours?
How do I leave a review or feedback?
6 articles
The details on how we handle engraving, personalisation and other specific situations — so you know exactly where you stand before you order.
Engraving Policy & Lifetime Replacement
Fair Use Policy — Lifetime Guarantee
Exchange & Return Conditions Policy
Discount & Promotions Policy
Freight & Delivery Policy
9 articles