Discount codes need to be applied at checkout before your order is placed. That said, we understand mistakes happen — if you genuinely forgot to apply a code, reach out to us at support@etrnl.com.au as soon as possible (ideally within 24 hours of ordering) with your order number and the code you meant to use, and we'll look into manually applying it for you.
Please note — codes cannot be applied retroactively during active sale periods. If you placed your order during a sale and a new or different promotional code becomes available afterwards, we're unable to apply that code or adjust your order to the new price. Sale pricing reflects the offer live at the time your order was placed, and we're not able to retroactively match later or different promotions.
If you're shopping during a sale, we'd recommend double-checking your code is correctly applied at checkout before completing your purchase.
Tip: If you haven't subscribed yet, sign up to our email list and get 10% off your first order — the discount code is sent straight to your inbox.