Home Exchanges & Returns How do I exchange my ring for a different size?

How do I exchange my ring for a different size?

Last updated on May 28, 2026

Easy — here's how it works:

  1. Head to our Exchange & Returns Portal and follow the prompts

  2. Select the item you want to exchange and the new size you need

  3. Send your ring back to us in clean, "like new" condition

  4. We'll dispatch your new size as soon as we receive it

For Australian customers — exchange postage is on us, both ways. No cost to you.

For New Zealand customers — send your ring back to our NZ address and we'll cover the rest:

Suite 14033, Level 1, 6 Johnsonville Road, Johnsonville, Wellington 6037, New Zealand

For all other international customers — you'll need to cover the cost of returning the ring to our Melbourne warehouse:

6/25-37 Huntingdale Rd, Burwood VIC 3125, Australia

Not sure of your new size before sending back? Check out our Size Guide or grab a Ring Sizing Kit first.