Our Lifetime Guarantee is about as broad as it gets — but there are a few things it doesn't cover:

• Lost or stolen items — if your ring goes missing, we're unable to replace it under the guarantee

• Purposeful damage — intentional damage isn't covered

• Damage caused by unauthorised modification — if the ring has been altered or worked on by a third party, the guarantee is void

That's genuinely it. Everything else — wear and tear, breakage, finish fading, manufacturer defects — is covered.

One more thing worth knowing: ETRNL operates a fair use policy within the Lifetime Guarantee. We reserve the right to reject claims if the policy is being abused. For the overwhelming majority of customers, this will never apply.

Not sure if your issue is covered? Just reach out at support@etrnl.com.au — even if you think it might not be, it's always worth asking. If it falls outside the guarantee, we can often arrange a replacement at a reduced price.