Making a claim is simple — here's exactly what to do:
Step 1 — Grab your order details Have your name and order number ready. You'll find your order number in your original confirmation email.
Step 2 — Take a photo A clear photo of the issue goes a long way in helping us assess and process your claim quickly. Don't stress about it being perfect — just make sure the issue is visible.
Step 3 — Contact us Email us at support@etrnl.com.au with:
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Your name
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Your order number
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A photo of the issue
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A brief description of what happened
Step 4 — We'll sort it Once we receive your claim, our team will review it and get back to you with the next steps — typically a replacement, or store credit. No hoops to jump through.
Tip: The more detail you include upfront (when it happened, how long you've had the ring, what the damage looks like), the faster we can process your claim.